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Being able to listen to the calls is a phenomenal tool. It isn't my style to embarrass people especially in front of their peers. Lately, I've kept the flogging to a minimum but I might revisit that if Quinn ever gets to Arizona. Everyone of us blows phone calls. You either don't mesh with the customer or you get distracted. I'm sure someone could bring out one of mine that sucked.I do bring salespeople to my office to listen to a phone call. "How could you have handled this better". "Instead of saying this, what if you would have said ....."
Being able to listen to the calls is a phenomenal tool. It isn't my style to embarrass people especially in front of their peers. Lately, I've kept the flogging to a minimum but I might revisit that if Quinn ever gets to Arizona.
Everyone of us blows phone calls. You either don't mesh with the customer or you get distracted. I'm sure someone could bring out one of mine that sucked.
I do bring salespeople to my office to listen to a phone call. "How could you have handled this better". "Instead of saying this, what if you would have said ....."
