I look back to my eBay experience - if I looked at a PowerSeller on eBay that had 1000 positive reviews and few negative reviews, it didn't bother me at all. There is always a person who can never be satisfied, and most everyone recognizes that. When we get a negative review, we work to first see if we can resolve any problems with the customer, second - we train to fix any problems and become better, and sometimes finally, we realize that we will at times have a situation that can never be resolved to the customer's satisfaction, and we share our apology that we did not meet their expectations and move on...
