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Im new to this, basically still in the training phase, and have a questions about follow up phone calls.I was wondering what you think of SA's using text messaging to send "Thank you" messages to customers after they've been in for service. What do you think is better, a phone call or a quick text message? Im still on the fence because I can see where a customer might be bothered by a phone call, but I can also see a customer appreciating a phone call.Do you think that in this day and age a quick text message is fine? Since a lot of dealers seem to have someone else make the follow up phone calls do you think it would be OK for a SA to take the initiative and also send a text message?
Im new to this, basically still in the training phase, and have a questions about follow up phone calls.
I was wondering what you think of SA's using text messaging to send "Thank you" messages to customers after they've been in for service.
What do you think is better, a phone call or a quick text message? Im still on the fence because I can see where a customer might be bothered by a phone call, but I can also see a customer appreciating a phone call.
Do you think that in this day and age a quick text message is fine?
Since a lot of dealers seem to have someone else make the follow up phone calls do you think it would be OK for a SA to take the initiative and also send a text message?