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So many dealers are sales focused with their CRM and miss out on the opportunity on the service side.How are your service reps currently scheduling appointments? Are they using a 3rd party software or utilizing the service side of the DMS (as many dealers tend to do)? You'll want to have this figured out or else this will be one of the first points of friction between the service reps and your BDC.If you're already using a 3rd Party Software, does it also provide a consumer facing feature that allows for online and mobile scheduling?Side Tip: Offering Chat on your dealership website for service customers would be a top priority for me.Also - I believe [USER=3402]@bryancarguy[/USER] maybe be able to offer some support around this topic. Where are you Bryan?
So many dealers are sales focused with their CRM and miss out on the opportunity on the service side.
How are your service reps currently scheduling appointments? Are they using a 3rd party software or utilizing the service side of the DMS (as many dealers tend to do)? You'll want to have this figured out or else this will be one of the first points of friction between the service reps and your BDC.
If you're already using a 3rd Party Software, does it also provide a consumer facing feature that allows for online and mobile scheduling?
Side Tip: Offering Chat on your dealership website for service customers would be a top priority for me.
Also - I believe [USER=3402]@bryancarguy[/USER] maybe be able to offer some support around this topic. Where are you Bryan?
