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Another quick add, and this is NOT an endorsement but I have seen it and have heard of many dealers talk up their services - Momentum Service CRM - http://www.crmomentum.com/ . I never hear much about the sales side of their CRM but Ive always heard some good stuff about their Service CRM, which is where they got their start.When I was overseeing a smaller BDC that also handled service, we were using the Dominion (then called @utorevenue). They offered an online and mobile service scheduler (one of the better IMO). The integration with ADP DMS was pretty solid and the UI for the BDC was quite comprehensive and offered a customer service retention side (text, email, VM reminders and retention campaigns). This was a few years back though.[USER=8893]@Rachael B[/USER] - another question.. what CRM are you using on the sales side of the dealership?
Another quick add, and this is NOT an endorsement but I have seen it and have heard of many dealers talk up their services - Momentum Service CRM - http://www.crmomentum.com/ . I never hear much about the sales side of their CRM but Ive always heard some good stuff about their Service CRM, which is where they got their start.
When I was overseeing a smaller BDC that also handled service, we were using the Dominion (then called @utorevenue). They offered an online and mobile service scheduler (one of the better IMO). The integration with ADP DMS was pretty solid and the UI for the BDC was quite comprehensive and offered a customer service retention side (text, email, VM reminders and retention campaigns). This was a few years back though.
[USER=8893]@Rachael B[/USER] - another question.. what CRM are you using on the sales side of the dealership?