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Re: THE BASICS - CAN SOMEONE EXPLAIN THIS TO ME


It's my opinion, but it's hard to rely on national industry standards in your own internet department.  You can use it as a guide, but should create your own benchmarks.  There are too many variables (population bases, lead sources, dealer's internet structure, inventory mix, etc.) that play into the numbers. I do look at industry standards, but set our benchmarks and goals based on our previous dealership's performances. Each one of our internet departments have their own set of goals and standards.