The power of Yelp - My Story on a new muffler

[Ryan Thompson]

It's been awhile Refresh Nation. I wanted to share my story on how I used Yelp to locate a repair shop when looking for a new muffler. It started from a Google search which brought me to the powerful review site:

Highlights:

- Real Customer Reviews Painted Picture
- Website coupon upsold me on an oil change
- Customer service winners

Really got me to thinking of how many franchise dealers website's I go on that do not have reviews, coupons, or service specials.

Here is the whole story: How I found a muffler repair shop in Toronto using Yelp

 

[Jeff Kershner]

Ryan, welcome back stranger. I too have seen some slight growth in popularity with Yelp. They have added some features that work for the consumer. It was a site that was on the back burner for me to watch or worry about getting reviews on in the past but here lately I'm seeing some play. Of course a lot of this have to do with location.

I did a quick snapshot on Compete that helps tell the story..

 

[Ryan Thompson]

Jeff - Thanks for the screenshot. I think Yelp is something that should at least be on dealer's radar. They seem to find their way into Google Places pretty easy.

I figured what the hell and gave Cam's Auto a 5 star on Yelp read here: Cam's Auto Service - Corktown - Toronto, ON