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[USER=2]@Alex Snyder[/USER] - the pic is a few years old, but I share this with dealers every chance I get!In all seriousness, every dealer I've encountered tackles this subject in different ways.Continually review / improve your current processes - become more efficient to handle demand.Sales-to-Service hand-off: educate customers on the industry shortage, and, like Bill mentioned, WOW them with the facility / people (customer experience). Spot-on suggestion!If you're not already, partner with local schools providing Auto Tech training / degrees. See these dealership comments. Deacon Jones, near me, partners with Wayne Community College. WCC offers programs specific to Nissan/INFINITI, Mopar brands and now Ford.Curious: Who is using a pick-up/drop-off valet service and what is that experience like? What's the success of Hailer (CDK / Lyft integration)? Are customers increasingly willing to pay for valet service? My perception is that these may help ease tension / improve CSI due to a technician shortage.
[USER=2]@Alex Snyder[/USER] - the pic is a few years old, but I share this with dealers every chance I get!
In all seriousness, every dealer I've encountered tackles this subject in different ways.
Curious: Who is using a pick-up/drop-off valet service and what is that experience like? What's the success of Hailer (CDK / Lyft integration)? Are customers increasingly willing to pay for valet service? My perception is that these may help ease tension / improve CSI due to a technician shortage.
