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For the first time in my life, I purchased a vehicle as a regular customer this month.  Shopped like a regular customer, test drove like a regular customer, etc.


And while technology vendors very well may be partly to blame, lemme tell ya... it ain't all their fault!!


I started selling cars in 1996.  Sad to report, while the world has changed a great deal in that time, not so true inside most of the dealerships I contacted.