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WTG Bill, this is some deep thinking! 



Now you're 'behind the curtain' where few ppl see.  You see how our industry is unlike others. You see that factory stores (like Tesla & Apple) are nothing like car stores that are independently owned.  It's this structure that influences everything that we see.


It's this structure that causes our dealership culture to be 'locked in time' (& so resistant to change).



It's this structure that's made it nearly impossible for the internet to disrupt our industry.