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Are car dealers evil and factory stores are like Disneyland?I find it funny how people love how Tesla takes away shopper's choice... Comcast and Verizon come to mind. Dealing with these monoliths is nothing like Tesla and Apple.2 weeks ago, I watched my sister-in-law fight with Verizon for an hour trying to get a small & logical change to the package. Listening to her frustration, I knew the Verizon factory store structure kept it's staff from caring about her needs. If Verizon stores had a car-dealer-like store structure, the local store owner would have been given the authority to be flexible with customer's needs (i.e. negotiate as needed)In that theme, one of DealerRefresh's most popular blog post's ever speaks to this:http://www.dealerrefresh.com/a-dark-cloud-over-the-dealership-industry/[ATTACH=full]2913[/ATTACH]
Are car dealers evil and factory stores are like Disneyland?
I find it funny how people love how Tesla takes away shopper's choice... Comcast and Verizon come to mind. Dealing with these monoliths is nothing like Tesla and Apple.
2 weeks ago, I watched my sister-in-law fight with Verizon for an hour trying to get a small & logical change to the package. Listening to her frustration, I knew the Verizon factory store structure kept it's staff from caring about her needs. If Verizon stores had a car-dealer-like store structure, the local store owner would have been given the authority to be flexible with customer's needs (i.e. negotiate as needed)
In that theme, one of DealerRefresh's most popular blog post's ever speaks to this:
http://www.dealerrefresh.com/a-dark-cloud-over-the-dealership-industry/
[ATTACH=full]2913[/ATTACH]
