More meat for deep thinkers... From my seat, Factory Stores do not solve shopper's problems. For example
Tesla & Apple are like Disneyland
(highly structured products and CX, serving a small and focused audience)
Comcast & Verizon are not.
(highly structured products and CX, trying to not become a commodity, serving a giant audience)
Where is the car industry?
With nearly 40 million car sales a year and >20,000 independently owned franchised stores AND each store is responsible for it's financial survival. It looks like 'organized chaos'.
I'll put forward that 'organized chaos' is self-correcting and shopper friendly.
My Aunt just bought a Ford Focus. Along the way, she had dealer experience with a lot rat that made her blood boil (maybe one of ruggles students 
. This experience pissed her off so much that dealer reviews became the 1st filter to her shopping. She bought the car yesterday & just sent me an email this morning, she was GLOWING like a Tesla buyer glows. Chalk up one sale for the good guys!
'Behind the curtains' our chaotic industry is slowly evolving, driven not by dealers & vendors, it's driven by shoppers. As a vendor, it's my responsibility to listen very very closely to what shoppers are trying to accomplish and create solutions that'll make dealer and shopper have a happier and more productive experience (try to scale that across 20,000 stores
That was fun... now on to the biz at hand, we've got 133,330 cars that need to be sold today!
