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As a dealership consultant, I am fascinated to see how each different dealership and its personnel handle "vendors". In my experience, the owners and operators that have a process for handling vendor inquiries and treat new vendors respectfully and empirically tend to have better performing operations. Dealers that shoo folks away, brush you off, and never have time to talk are almost always running around like a chicken with no head and they probably always will be until they take better control of their day and processes like this.