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I've been on the vendor side before and can relate to how tough it is to deal with dealers in a lot of cases. So something I always like to do is bulk schedule my new vendor calls for Friday. It helps to allocate a single day for these types of things and helps keep the weekly interruptions and stress down to a minimum.


Because my work requires a lot of attention to detail I have my phones forwarded to my Google Voice number. I do this because it transcribes the message for me. So leaving a message is always helpful.


For current partners we work with I learned  after spending hours and hours not really getting anywhere that I needed to create a standard protocol for every monthly visit.


The 3 questions I always ask our partners to prepare before our monthly meeting are.


1. Whats working

2. Whats not working

3. What single thing outside of the above mentioned should we work on before the next meeting. It doesn't need to be big it just needs to be something we can measure.


This has made our meetings much more efficient and when I get asked about the efficacy of our vendors. I am able to talk about it more intelligently and with actions we are taking to make it better.