- Feb 16, 2015
- 6
- 2
- Awards
- 2
- First Name
- Eric
Our experience with Vettx was poor.
Based on our market, Vettx estimated we would be able to purchase 17 vehicles per month through their program. In reality, we purchased 2 vehicles last month and 1 the month before. The profit generated by the program did not come close to covering the cost.
The program did not perform as it was represented to us. We initially signed up for 6 months, believing the agreement would convert to month-to-month afterward. That was not the case. When we requested cancellation due to poor performance, we were informed that the contract automatically renews for another 6 months, leaving us locked into the program.
I reviewed the situation in detail with them and requested early cancellation, which they refused.
Additionally, Vettx stated that they informed us of the renewal and provided recommendations, which we did not receive. These items were also not part of the original discussion tied to the 17-vehicle estimate. Those recommendations included:
Based on our market, Vettx estimated we would be able to purchase 17 vehicles per month through their program. In reality, we purchased 2 vehicles last month and 1 the month before. The profit generated by the program did not come close to covering the cost.
The program did not perform as it was represented to us. We initially signed up for 6 months, believing the agreement would convert to month-to-month afterward. That was not the case. When we requested cancellation due to poor performance, we were informed that the contract automatically renews for another 6 months, leaving us locked into the program.
I reviewed the situation in detail with them and requested early cancellation, which they refused.
Additionally, Vettx stated that they informed us of the renewal and provided recommendations, which we did not receive. These items were also not part of the original discussion tied to the 17-vehicle estimate. Those recommendations included:
- Providing more aggressive offers to remain competitive in our market
- Picking up vehicles to make acquisitions more convenient for sellers
- Emphasizing the use of Autotrader and creating a new account (which we already have)
