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Kelly, four months? At most stores, they have the 72 hour rule. No contact in three days and you're out. I can't imagine a salesperson trying to lay claim to a customer that they hadn't contacted in four months. Marking a customer "contacted" didn't mean anything unless the call was recorded. When I was at a store, I listened to every call coming into sales. I furnished the GM a spreadsheet of all calls made the previous day and MTD. That was all salespeople and managers.
Kelly, four months? At most stores, they have the 72 hour rule. No contact in three days and you're out. I can't imagine a salesperson trying to lay claim to a customer that they hadn't contacted in four months.
Marking a customer "contacted" didn't mean anything unless the call was recorded. When I was at a store, I listened to every call coming into sales. I furnished the GM a spreadsheet of all calls made the previous day and MTD. That was all salespeople and managers.
