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Kelly, I believe that you will find that the 72 hour rule is extremely common among dealerships.  By allowing what they are doing, they are encouraging poor follow up.   Classic case of the inmates running the asylum.


I have been the top salesperson at some very large stores.  Right or wrong, just raise your voice, and you usually get what you want.  As a manager, I was considered very demanding.  I've not only heard every excuse, I have used them.