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Another note after reading through some of the previous comments - I believe everything I said here supports Alex's response. Sales people are too quick to broom the customer, always looking for the lay down. If a customer jumps back on your website - I firmly believe and have witnessed for years, the dealer is extremely lucky to get another chance with this customer. It's likely they would rather work with someone different at the dealership. Maybe it's time for a "manager" to step in.