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Not surprised either. Going to explain how e-mail works to dealer's that aren't familiar with the process of managing it. (Why our industry needs people handling this seriously):For now Jeff, I really can't do much. Just launched the BDC and trained everyone on how to use the CRM. (Off note but their rocking! First 2 days on the job my new team has 6 appointments 1 Car Sold). Back to this topic.. So making a switch now wouldn't work and I don't think I'll see any improvements in other vendors. I believe this is an on-going issue for lots of dealers and various platforms, and something our industry really struggles with. My only hope is that in the future these CRM vendors will incorporate a professional managed 3rd party into the CRM for e-mails. Or at least re-work their entire software/management process for e-mails.I would love for ADP or a vendor to reach out to more. I have all of these ideas that our industry needed ages ago. Have been using ADP CRM for 3 years now, and there's been 0 updates features wise.. What's going on here? These vendors need to talk with dealers and starting proactively updating their products.
Not surprised either. Going to explain how e-mail works to dealer's that aren't familiar with the process of managing it. (Why our industry needs people handling this seriously):
For now Jeff, I really can't do much. Just launched the BDC and trained everyone on how to use the CRM. (Off note but their rocking! First 2 days on the job my new team has 6 appointments 1 Car Sold). Back to this topic.. So making a switch now wouldn't work and I don't think I'll see any improvements in other vendors. I believe this is an on-going issue for lots of dealers and various platforms, and something our industry really struggles with. My only hope is that in the future these CRM vendors will incorporate a professional managed 3rd party into the CRM for e-mails. Or at least re-work their entire software/management process for e-mails.
I would love for ADP or a vendor to reach out to more. I have all of these ideas that our industry needed ages ago. Have been using ADP CRM for 3 years now, and there's been 0 updates features wise.. What's going on here? These vendors need to talk with dealers and starting proactively updating their products.
