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As long as you have good/simple navigation, right traffic, have a good inventory mix, quality photos you are going to get the leads. If you don't have the right inventory for the market, crappy photos no matter how good the site, it is not going to convert.

Generally speaking most sites from vendors are going end up looking pretty much the same... and the main reason for that is we don't want the visitor to be sitting their and guessing how to use the site...

Major gripe as vendor I have is majority of the dealers we do sites for I don't hear from on a regular basis... I would love a 30-60 min bi-weekly (or at least monthly) call to go over the online marketing... look at the analytic, look at the leads, brain storm the promotions etc.

Now regarding the support issues... sometimes the problem their is... waiting till the last min for a change... i.e if you are going to be  running a promotion... and you need something changed... don't email the day the promotion, that this needs to be done.