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Shoutout to [USER=545]@Rick Buffkin[/USER] for starting this thread and continuing to update...We also have had several (44%) of our dealer DDC websites having similar issues as previously mentioned (wrong dealer mentioned when looking at "site:" and links from other dealerships showing up in Search Console). Additionally [USER=10703]@Andy MacLeay[/USER] we also had a dealer see the incorrect dealer name on his listing in a regular search (screenshot below - "BMW of San Antonio" incorrectly showing). As of today though we could not replicate the incorrect search result.The last response we received from Dealer.com is below (from Friday):Google had made a change that is not working with our platform and our team is working to catch up as soon as possible. I have learned that as of last week the percentage of our impacted sites has dropped from about 60% to less than 30%, and when it does occur (it is an intermittent failure), it has dropped from having multiple discrepancies on page 1 to only having one or less issues on the first page and mostly commonly not until page 3 of the search results. Of course I'm not trying to explain that this is OK, but just being candid regarding what we are doing to fix this. Our engineering team actually has a meeting with Google next week to further diagnose this issue and get the percentage of impacted sites down to 0.
Shoutout to [USER=545]@Rick Buffkin[/USER] for starting this thread and continuing to update...
We also have had several (44%) of our dealer DDC websites having similar issues as previously mentioned (wrong dealer mentioned when looking at "site:" and links from other dealerships showing up in Search Console).
Additionally [USER=10703]@Andy MacLeay[/USER] we also had a dealer see the incorrect dealer name on his listing in a regular search (screenshot below - "BMW of San Antonio" incorrectly showing). As of today though we could not replicate the incorrect search result.
The last response we received from Dealer.com is below (from Friday):
Google had made a change that is not working with our platform and our team is working to catch up as soon as possible. I have learned that as of last week the percentage of our impacted sites has dropped from about 60% to less than 30%, and when it does occur (it is an intermittent failure), it has dropped from having multiple discrepancies on page 1 to only having one or less issues on the first page and mostly commonly not until page 3 of the search results. Of course I'm not trying to explain that this is OK, but just being candid regarding what we are doing to fix this. Our engineering team actually has a meeting with Google next week to further diagnose this issue and get the percentage of impacted sites down to 0.
