A few weeks ago we finally got our first review on Yelp!, and it was Five stars. I was ecstatic. I logged on yesterday to check the site and found this:
"No active reviews for this business (1 filtered review)."
Perplexed, I dug a little deeper. As it turns out that Yelp! has an automatic filter system that tries to eliminate spam and fake reviews. This "system" occasionally snags a real review and filters it. This wouldn't be too big of an issue if I could contact someone about removing the filter, since it is a genuine review. However, Yelp! has decided that customer support isn't important.
In the Frequently Asked Questions, under "Will You Reinstate a Legitimate Review that was Filtered" they say: "Either way, business owners should probably focus less on any one review and more on their entire body of reviews." That's well and fine... IF YOU HAVE MORE THAN JUST ONE REVIEW! But when you are just starting out on a site, this is extremely inconvenient.
So I pose this question to you all: Do you use Yelp! day-to-day, or have you ever even heard of the website? Is it still worth maintaining our place on Yelp? Has anyone encountered similar problems elsewhere on other sites that host reviews, like Google Places or Dealer Rater?
"No active reviews for this business (1 filtered review)."
Perplexed, I dug a little deeper. As it turns out that Yelp! has an automatic filter system that tries to eliminate spam and fake reviews. This "system" occasionally snags a real review and filters it. This wouldn't be too big of an issue if I could contact someone about removing the filter, since it is a genuine review. However, Yelp! has decided that customer support isn't important.
In the Frequently Asked Questions, under "Will You Reinstate a Legitimate Review that was Filtered" they say: "Either way, business owners should probably focus less on any one review and more on their entire body of reviews." That's well and fine... IF YOU HAVE MORE THAN JUST ONE REVIEW! But when you are just starting out on a site, this is extremely inconvenient.
So I pose this question to you all: Do you use Yelp! day-to-day, or have you ever even heard of the website? Is it still worth maintaining our place on Yelp? Has anyone encountered similar problems elsewhere on other sites that host reviews, like Google Places or Dealer Rater?