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Every October/November (the slowest months of the year for us) I get a slue of lies from customers every day. I set appointments for them that they say they are going to be at, confirm the appointments, then they don't show. They later email me some lame excuse, like "I was sick, or family emergency," That has literally happened 10 times this month.The greatest one I had was someone who set an appointment at 1. emailed me let me know she was going to be late, then never showed. I emailed her the next day and she told me she bought at our competitor. The funny thing is, Im good friends with the sales manager at our competitor and that person never stepped foot in that dealership.Take this business out of it, I know I'm going to have to deal with lies, customers not caring, not showing, making up stories. What is this world coming to?
Every October/November (the slowest months of the year for us) I get a slue of lies from customers every day. I set appointments for them that they say they are going to be at, confirm the appointments, then they don't show. They later email me some lame excuse, like "I was sick, or family emergency," That has literally happened 10 times this month.
The greatest one I had was someone who set an appointment at 1. emailed me let me know she was going to be late, then never showed. I emailed her the next day and she told me she bought at our competitor. The funny thing is, Im good friends with the sales manager at our competitor and that person never stepped foot in that dealership.
Take this business out of it, I know I'm going to have to deal with lies, customers not caring, not showing, making up stories. What is this world coming to?
