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Doug I completely agree that it is about the Culture and having a mind-set of excellence. Strive to provide an excellent experience for the customer and the profit will come.Continue to do shady tactics to jam people into cars will only continue to hinder your CSI and future business while other stores jump ahead of the curve to be transparent.A lot of the time though I feel I am the only one who thinks this way compared to the majority of people I have worked with in this business. Makes me feel like maybe I'm in the wrong business at times, but then I realize I love cars and I love working with people and being honest and upfront is not bad business.
Doug I completely agree that it is about the Culture and having a mind-set of excellence. Strive to provide an excellent experience for the customer and the profit will come.
Continue to do shady tactics to jam people into cars will only continue to hinder your CSI and future business while other stores jump ahead of the curve to be transparent.
A lot of the time though I feel I am the only one who thinks this way compared to the majority of people I have worked with in this business. Makes me feel like maybe I'm in the wrong business at times, but then I realize I love cars and I love working with people and being honest and upfront is not bad business.
