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For me, I believe that the transparency aspect is really not the answer.  Even if we did price everything at true actual cost, customers wouldn't believe us anyway.  A customer doesn't recognize a good deal when they see it (for the most part).


[USER=2]@Alex Snyder[/USER] is onto something.  The shift of how the entire process is handled would promote a different feel for the entire transaction.


One of my wholesale sources is a pretty good size Chevrolet dealer.  The dealer personally sells about 50 units a month, and I have had the "pleasure" of seeing him in action many times.  I just shake my head with the way that he talks to people and how "professionally direct" he is.  From the time that he greets a customer, it is 100% business.  Not much small talk, not much joking and laughing.  I heard him closing a deal a couple months ago, and it went like this:  "Mine is priced at $xx,xxx, I will sell it for $xx,xxx.  I will give you $x,xxx for your trade.  So do you want to buy it or what?"


I am not saying that this is the way to do it, I am saying that his methods fall closely in line with the point that [USER=2]@Alex Snyder[/USER] is making.