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@ Joe - And my grandmother is in orbit around Mars.


@ Jeff - All we have to do is pay for all of these specialists at a time when there is extreme margin compression WHICH is what prevents us from keeping talent, WHICH is part and parcel to why most car buyers are meeting the sales person for the first time, WHICH a MAJOR reason for all the rampant consumer dissatisfaction, some real, much manufactured  by vendors trying to convince us we should employ them to help increase the level of trust in auto retail as if dealers would somehow benefit from that.  A better idea would be to learn to do a better job of winning over car buyers one at a time.  But, of course, that's old school.  Yes, I know there are a couple of guys out their who say we'd be selling 20 million SAAR or so if only we could eliminate friction in auto retail.  The most respected auto analyst I know to that said, "What utter BS."