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This is a great point.We should survey used vehicle customers 30 days after the deal and instead of asking them about CSI we should ask how they feel about the price they paid for the vehicle. Sure, it will have all sorts of bias in there and influence from other's opinions, but I would still love to see the data. I think many customers leave the dealership trusting the dealer and believing that they received all the information they needed to adequately negotiate and complete a deal. I could absolutely be wrong.*off-topic*[USER=7]@JoePistell[/USER] Where did you get this quote? I remember the other famous quote where Blockbuster CEO stated that he believed Apple was a bigger threat (and he may be right in a few years), but I've never seen that one (nor can I find it anywhere online).The sad part about this is that Netflix reported early 2015 that they don't expect to be profitable until 2017, a feat that they have still not managed to accomplish, even though they've disrupted an industry, toppled some giants (who were already tripping and falling) and continued to grow their business model and international presence.
This is a great point.
We should survey used vehicle customers 30 days after the deal and instead of asking them about CSI we should ask how they feel about the price they paid for the vehicle. Sure, it will have all sorts of bias in there and influence from other's opinions, but I would still love to see the data. I think many customers leave the dealership trusting the dealer and believing that they received all the information they needed to adequately negotiate and complete a deal. I could absolutely be wrong.
*off-topic*
[USER=7]@JoePistell[/USER] Where did you get this quote? I remember the other famous quote where Blockbuster CEO stated that he believed Apple was a bigger threat (and he may be right in a few years), but I've never seen that one (nor can I find it anywhere online).
The sad part about this is that Netflix reported early 2015 that they don't expect to be profitable until 2017, a feat that they have still not managed to accomplish, even though they've disrupted an industry, toppled some giants (who were already tripping and falling) and continued to grow their business model and international presence.
