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The real question is, how much business am I missing by catering to this sales person?

Is he/she creating a defeatist attitude amongst the rest of the sales staff, because they feel they could never be "salesperson of the month?"  Is he/she claiming some repeat customers after the sale is made, further hurting attitudes?  Does he/she use their sales volume as a threat in order to not adhere to dealer processes?  If they don't have to follow current processes, why should anyone else?

If this person wasn't there, could we still sell the same volume or more?

If the answer to these questions is "yes," then we will need to create a strategy to maintain the current flow of business without that person.

The dealer needs to have the courage to manage the salesperson and not the other way around.  Only then can you answer the question, "Could we do without him/her?"