With Chat "What Reports Are Important To You"?

[ryanlucia]

I am interested in finding out what would be the most important reports for dealers to have access to with chat. Your feedback is appreciated. I am specifically looking for reports we don't already have. If you aren't sure post your request anyway.

 

[Sara Chaudhary]

Hi Caoryan,

I would like to inform you the periodical reports we provide our customers (auto dealers).

a. number of chats initiated
i. number of sales leads generated from these chats (visitor's name, visitor's specific interest to purchase the product, and
visitor's contact information),
ii. number of inquiries generated from these chats,
iii. number of complains generated from these chats, and
iv. number of chats not picked up and the reason for this.

b. auto dealers' web-page where the chat got initiated

c. the referred page where from the website visitor came from

d. the geographical location of the visitor

e. chat duration

I hope this answers your question?

Best regards,

Sara