Hello Daniel,
I can understand why you may be concerned regarding a virtual, or work from home bdc and hope that I may be able to provide a different prospective. My name is Benazia and I am currently employed at a virtual BDC. Honestly, I love it. I've held this position within a brick and mortar site, however having been able to do both I've found that this method works best for me. A lot of what I've seen in other responses to your question holds true. There are several benefits to a virtual BDC such as a reduced call out percentage for the dealership and no commute for the employee. We have a very cohesive and interactive team that is results driven. Most industries are turning to more technological solutions in order to keep up with the competition and for car dealerships a BDC, whether you go with a work from home or traditional office is secretly one of them. We offer several services such as call flow overflow answering for locations that may just need that little extra help to full BDC offerings with inbound calls, web lead follow up, appointment setting, e-mail responses and more. We maintain a close relationship with the dealershipsame that we work for to ensure a seamless car buying experience for their customers and determine any other areas in which we can further assist. All in all I hope that you have been able to get enough information on this topic to make a decision.
I can understand why you may be concerned regarding a virtual, or work from home bdc and hope that I may be able to provide a different prospective. My name is Benazia and I am currently employed at a virtual BDC. Honestly, I love it. I've held this position within a brick and mortar site, however having been able to do both I've found that this method works best for me. A lot of what I've seen in other responses to your question holds true. There are several benefits to a virtual BDC such as a reduced call out percentage for the dealership and no commute for the employee. We have a very cohesive and interactive team that is results driven. Most industries are turning to more technological solutions in order to keep up with the competition and for car dealerships a BDC, whether you go with a work from home or traditional office is secretly one of them. We offer several services such as call flow overflow answering for locations that may just need that little extra help to full BDC offerings with inbound calls, web lead follow up, appointment setting, e-mail responses and more. We maintain a close relationship with the dealershipsame that we work for to ensure a seamless car buying experience for their customers and determine any other areas in which we can further assist. All in all I hope that you have been able to get enough information on this topic to make a decision.
I am a BDC Director for huge privately owned dealership and space has recently become an issue with our growth. I was pondering a work at home agent to eliminate this and create better attendance. Not that attendance is an issue but with people being at home the chances of them calling out or being late is minimal. Its a savings across the board for both the dealership and the agents. Let me know your thoughts. Thank you.
Daniel Colon
Greenway Automotive