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I'm looking into online service scheduling. I've started looking at Xtime and ADP. The big differences I see are that Xtime has vehicle and mileage specific information, while ADP has the ability to take customer payments online, and with ADP, I don't have to teach my technology adverse service people another interface. We are a small to midsize dealer, and do not have a full fledged BDC or call center. Anything else I should be aware of?
I'm looking into online service scheduling. I've started looking at Xtime and ADP. The big differences I see are that Xtime has vehicle and mileage specific information, while ADP has the ability to take customer payments online, and with ADP, I don't have to teach my technology adverse service people another interface.
We are a small to midsize dealer, and do not have a full fledged BDC or call center. Anything else I should be aware of?