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Steve, this really sucks. We use TimeHighway with MileOne so I have no experience with XTime but hopefully someone here in the forums will have some experience or maybe someone from XTime will chime in and help out.


I would have to say, over all our experience with TimeHighway has been positive but I have to be honest, I have not had my hands deep into this program. They all seem to have their faults.


As for Encompass, if you are referring to the Compass CRM..I believe this is a proprietary CRM solution that AutoNation uses. However, I do know that they just sold the "code" to DealerTrack. Not sure exactly what that means...but I suspect that DealerTrack will be offering their own "CRM" based on the Ncompass CRM product soon if not already pitching it.




In the past I had heard good things about UDC but I also know that the people that I was impressed with over there a few years back are no longer with them.