-
This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
Brooke — DealerRefresh Vendor Library
About suggest a correction →
Brooke (formerly Brooke.ai), a product of Proactive Dealer Solutions acquired by Better Car People, is an AI-powered digital voice assistant for automotive dealerships that handles inbound service calls, schedules appointments, and automates service customer interactions 24/7.
What you do with it
handle and route inbound service calls automatically, so they can reduce missed calls and improve first-contact resolution rates
When a dealership receives high volumes of inbound service calls during business hours and after hours
automate service appointment scheduling without human intervention, so they can free up staff capacity for higher-value customer interactions
When service advisors are overwhelmed with appointment scheduling tasks that consume staff time
provide 24/7 automated customer interaction for service inquiries, so they can capture service demand whenever customers reach out
When dealerships need to maintain service engagement with customers outside of business hours
Community evidence
No DealerRefresh discussion found for this vendor yet.
No DealerRefresh discussion found for this vendor yet.
✏ Request an edit
See something wrong? We review all requests and apply corrections after staff review. No login required.
Corrections go to a review queue. Staff apply them after verification. Your IP address is hashed and stored to prevent spam.