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DealerPhones® — DealerRefresh Vendor Library
DealerPhones® is a brand of Clarity Voice (clarityvoice.com), a privately held cloud-based VoIP communications company founded in 2005 and headquartered…
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DealerPhones® is a brand of Clarity Voice (clarityvoice.com), a privately held cloud-based VoIP communications company founded in 2005 and headquartered in Southfield, MI. The DealerPhones® platform delivers a dealership-specific phone system featuring VoIP calling, business-number texting, call recording, real-time analytics, CRM/DMS integration, and the Clarity Cellular add-on that routes dealership calls and texts through staff mobile phones without requiring a separate app. The solution is designed to reduce missed calls, improve lead-to-conversion rates, support BDC performance measurement, and maintain consistent customer communication across sales, service, and multi-rooftop operations.
What you do with it
track and analyze inbound calls to understand which marketing channels and sales representatives drive conversions, so they can quantify ROI on ad dollars and identify top-performing BDC staff
When a dealer needs to measure the effectiveness of their advertising spend and business development center performance
ensure incoming service calls are routed quickly and professionally while enabling remote communication between service advisors and technicians, so they can increase service department throughput and technician wrench time
When a dealer's service department experiences bottlenecks and missed repair opportunities due to call handling inefficiencies
enable managers to listen to, whisper coaching into, and join live calls, plus review transcribed call history with AI-powered insights, so they can reduce turnover and improve conversion rates from leads to appointments
When a dealer struggles with high employee turnover and wants to coach and improve sales team call quality
Community evidence
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