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NCM Associates — DealerRefresh Vendor Library
NCM Associates is a 100% employee-owned firm founded in 1947 that provides 20 Groups, consulting, dealer training, and business-intelligence software to…
About suggest a correction →
NCM Associates is a 100% employee-owned firm founded in 1947 that provides 20 Groups, consulting, dealer training, and business-intelligence software to automotive dealers and OEMs across North America.
What you do with it
access current KPI data and industry metrics for new and used vehicle departments, so they can identify performance gaps and prioritize operational improvements
When a dealer wants to benchmark their digital and eCommerce performance against peers
connect with a structured peer group focused specifically on digital marketing, so they can learn from and be held accountable by peers operating at a similar level
When a dealer seeks to sharpen their digital marketing strategy
Community evidence → Stable
The DealerRefresh community provides only sparse direct commentary on NCM Associates within the available quotes. What does surface is functional and referral-oriented: one voice highlights NCM's role in distributing eCommerce KPI benchmarks, and another offers a concrete recommendation to engage David Kain's digital marketing 20 Groups. No negative sentiment appears in the provided material, but the thin volume of quotes makes it impossible to draw a balanced or confident picture of broader community opinion on whether NCM reliably delivers on its jobs.
2 mentions · 1 positive · Scored from 20+ years of candid DealerRefresh discussion. Scores shift as new conversations happen.
POSITIVE
"receives a concrete recommendation to contact David Kain at NCM Associates, who hosts two digital marketing 20 groups"
20 group for dealership marketing →
NEUTRAL
"Dan Sayer shares NCM Associates' latest eCommerce KPIs for combined new and used vehicle departments, noting changes in phone-based metrics including an improved visit close rate"
U.S. Key Performance Indicators for Variable Operations - NCM Associates →
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