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Net Check In / Express Check In — DealerRefresh Vendor Library
Net Check In (by ICS) is a virtual queue management platform for automotive dealerships that lets service customers check in online, join a virtual…
Net Check In / Express Check In
a Innovative Computer Software company
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Net Check In (by ICS) is a virtual queue management platform for automotive dealerships that lets service customers check in online, join a virtual waitlist, and arrive only when it's their turn—eliminating lobby wait times.
What you do with it
manage customer flow and reduce physical lobby congestion, so they can improve service department efficiency and reduce staff distractions from managing wait times
When service customers arrive at the dealership without a scheduled appointment or during peak hours
eliminate idle waiting and keep customers productively occupied until service is ready, so they can increase customer satisfaction and reduce negative reviews about wait experiences
When service customers experience long wait times in the lobby
enable service advisors and staff to manage customer arrivals digitally without constant lobby monitoring, so they can reduce labor costs while maintaining service capacity and throughput
When a dealership wants to operate their service department with lean staffing models
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