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Numa — DealerRefresh Vendor Library
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Numa is an AI platform used by 1,200+ car dealerships to answer every call, book service appointments, follow up with customers, and flag CSI issues in real time across Sales, Service, and BDC.
What it's hired to do
answer every incoming call automatically, so they can reduce missed calls and improve first-contact resolution
When a car dealership receives high call volumes across sales, service, and BDC teams
book service appointments without manual staff intervention, so they can increase appointment booking capacity and reduce administrative workload
When a dealership needs to schedule service appointments efficiently
automatically follow up with customers across the sales and service lifecycle, so they can improve conversion rates and customer retention
When a dealership wants to maintain customer engagement after initial contact
flag CSI problems in real time, so they can resolve quality issues before they impact reputation
When a dealership experiences customer satisfaction issues they need to identify quickly
Community evidence
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