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Pam — DealerRefresh Vendor Library
About suggest a correction →
Pam (pam.ai) is an AI-powered voice and customer experience platform that answers dealership calls 24/7, routes inquiries, and books service and sales appointments directly into dealer systems like CDK, Tekion, Xtime, and Dealer-FX.
What you do with it
automatically answer and route customer calls without missing leads, so they can convert more inbound inquiries into booked appointments
When a dealership receives customer inquiries across phone channels outside business hours or during peak call volumes
capture appointment details directly from customer calls and sync them into dealer systems, so they can reduce manual data entry and administrative overhead
When a dealership needs to book service and sales appointments manually, requiring staff time to transfer information between callers and dealer management systems
deliver immediate call answers and professional customer interactions 24/7, so they can improve customer experience and satisfaction
When a dealership wants to provide responsive customer service and reduce customer frustration from call wait times or unanswered phones
Community evidence
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