- Apr 28, 2009
- 1,163
- 363
- First Name
- Jerry
Thanks for the kind words Joe. I really enjoyed the day with your reps.
While some of the Cortland reps were at training today, Carl was busy answering the phone. Here's a freshly coached call for Carl. He seems to have grasped the art of obtaining contact information. We now need to focus on the appointment.
Here is Carl’s coached call --> Coached Call
While some of the Cortland reps were at training today, Carl was busy answering the phone. Here's a freshly coached call for Carl. He seems to have grasped the art of obtaining contact information. We now need to focus on the appointment.
- Greeting
- Better, but still room for improvement.
- Qualifying
- Needs to get more enthusiastic about the vehicle.
- Gaining Contact Info
- Good job!
- Selling the Appointment
- Never asked. He off-lined the caller.
- Objection Handling
- N/A
- Driving Towards Closure
- Sold name, but needs to spell it out before telling customer what they are writing down.
- Directions to Dealership
- None
Here is Carl’s coached call --> Coached Call