Many were links I got from profiles here.
I visited as an objective, and right now outsider to this industry who has been in customer service for 15 years.
I was primarily interested in the Chat application. What I found were a lot of Becky's, Betty's, Danielle's and Marias's to name a few that were able to help me with what I already knew. The make, model, year, and mileage of my trade in. I was then asked for my phone number, and email, so that they could have someone contact me.
I tried to get more involved, more in depth information, I asked if they were "real people" or bots.
Im not trying to be too cynical about this because I actually embrace this technology, not only for sales, but service and technicians, but if its going to be used, it needs to be little more than a phone and email harvester.
Just my input, maybe it was just a bad day, or the websites I visited
I visited as an objective, and right now outsider to this industry who has been in customer service for 15 years.
I was primarily interested in the Chat application. What I found were a lot of Becky's, Betty's, Danielle's and Marias's to name a few that were able to help me with what I already knew. The make, model, year, and mileage of my trade in. I was then asked for my phone number, and email, so that they could have someone contact me.
I tried to get more involved, more in depth information, I asked if they were "real people" or bots.
Im not trying to be too cynical about this because I actually embrace this technology, not only for sales, but service and technicians, but if its going to be used, it needs to be little more than a phone and email harvester.
Just my input, maybe it was just a bad day, or the websites I visited