Chris, we went with a mainstream provider with some custom work. I looked outside automotive but didn't find anyone I felt would be able to give me more than what I saw inside without a large investment of time.
I'm not sure where this conversation is at, but I do have an extremely strong opinion towards a DIY, non-vendor, and/or in-house solution. I was a website/developer that came into the automotive industry with ZERO automotive systems knowledge. I had 60-days to bring our family of websites for our group in-house and away from a vendor. I didn't know what a DMS, an inventory management system, what a XML lead, how an automotive CRM system worked, or what a inventory feed was. Within those 60 days (actually 65, I rolled out 5 days late) I was able to design, develop the entire site front to back as a single person team. I received no help from any vendor (all were clueless on how to connect the pieces or didn't want to help), zero in-house, and zero external help.
... I was just raised in a dealership all day and on a computer all night writing BASIC apps. This was the natural career path.
Chad,
Not taking anything from you accomplishment but could be that the vendor you used was terrible and you are excellent, so we have a case of 2 ends of the spectrum.
If the vendor would have been a really good one, perhaps your numbers wouldn't have been so different.
Just because someone is a vendor doesn't make it automatically good, and by the same token custom doesn't always hot the correct path.
Yup, everywhere I look, there's another Chad or a Craig hanging out on the street corner looking for work.
Sorry Chad. You're an outlier (& you too Craig.
Great job on the site. It's right up there in the top 3 dealer sites I've seen so far. CTA's are all well placed and awesome job on the testimonials graphics. Nice use of custom fonts as well. A+
BTW this is probably the best example of a dealer site I've seen that sells the dealership. If I was in market and you guys were local it's a clear winner.
Our previous website vendor was a pretty good one and they did a decent job, but a vendor "template" website can take you so far. I say template because they have to repeat the content, SEO, VLPs, VPDs across each and every market. They, along with every other website vendor, needs to provide a scalable platform which can fit into any dealership and market.
As far as seeing an scalable platform that fits many dealers as a negative I see that as a positive. Joe can testify that the dev teams are working non stop like crazy. I think we have 10+ projects going on right now (some pretty amazing and some not so much).
This point I agree with fully. When going with an automotive vendor, they're constantly working on add-ons, features, etc. that are targeted towards a automotive website. If you go with an in-house or agency website you will not get this benefit.