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That is a very good article. (I loved the "about the author")

We are slowly changing management styles from this type of leader.

The authoritative leader: seldom lets others make decisions, feels he/she is the most qualified and experienced, considers his/her views to be most valid, lacks confidence in others abilities, critical of differing opinions, rarely gives recognition, is easily offended, uses others for his/her benefit, action oriented, highly comtetitive

The biggest weakness of this style is the failure to recognize the skills and abilities within other people. They are often denied opportunities to use or exhibit their skills in decision-making venues.

Yet, the greatest strength of this style is to produce action when it is needed.

To this style of Leadership:

The participative leader: team member ideas or equal with the leader, everyone’s input is considered, leader is team facilitator, leader is coach/player, frequently accepts teams ideas over own, focus is on stimulating creativity, creates culture of innovation.

We all work under some sort of the first style of leadership. But we can run our departments the second way and show everyone the strenght of this system.
 
Wow... Blast from the Past!

OBVIOUSLY this is the post that started the revolution in the monumental shift in how we approach customers and the sales process!

NOT!! haha.

Man, methinks it's gotten worse... Really baffling to me how the industry -- for the most part -- tries to shove customers into this antiquated process. And it IS antiquated, because once you understand WHY the (APB, for example) process was established, you cannot but understand its current irrelevance.

Sigh.....
 
Wow... Blast from the Past!

OBVIOUSLY this is the post that started the revolution in the monumental shift in how we approach customers and the sales process!

NOT!! haha.

Man, methinks it's gotten worse... Really baffling to me how the industry -- for the most part -- tries to shove customers into this antiquated process. And it IS antiquated, because once you understand WHY the (APB, for example) process was established, you cannot but understand its current irrelevance.

Sigh.....
 

✨ AI Highlights

A resurface of an older DealerRefresh article prompts dealers to reflect on how the traditional 'Up Bus' walk-in traffic model has given way to digital leads, chat, and after-hours phone engagement. Replies highlight the shift toward internet departments, coordinator-based follow-up systems, and evening staffing to meet buyers where they now shop. A recurring thread of frustration runs through the discussion, with veterans noting the industry still clings to outdated floor traffic processes despite years of evidence that the funnel now opens in the customer's home.

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