#appointments

  1. Chris Vitale

    Ninjas CAR SALES QUESTIONS TO ASK CUSTOMERS ON THE PHONE

    Natural salesmanship can take an associate a long way in any business, but there is always a breaking point where the intuitive drive to sell has to give way to disciplined messaging centered on customer concerns. However, the automotive world is not just one of many examples where this is...
  2. Chris Vitale

    Ninjas CAR SALESMAN TRAINING TIPS TO REACH YOUR MONTHLY GOALS

    Cracking the sales code: it’s an enigma that keeps sales leaders, general managers, and dealership owners puzzling over tactics month after month. When sales numbers dip, you know it’s time to rethink your strategy. But the story of missed monthly targets is more than just the numbers. Every...
  3. Chris Vitale

    Ninjas What is a Sales Consultant at a Car Dealership

    Anyone who’s spent time at a dealership knows the usual suspects. There’s the finance team, the managers, and of course, the service guys, and they all have their areas. But without fail, every time you look up, you wonder, “What is a sales consultant at a car dealership doing?” It seems like...
  4. Chris Vitale

    Ninjas What to Look for in Car Sales Training Programs

    What to Look for in Car Sales Training Programs When you first dive into the world of car sales training, it’s easy to get bogged down in a sea of generic advice and cookie-cutter solutions. Ironically, the one-size-fits-all approach doesn’t really work for anyone. The reality is that...
  5. Chris Vitale

    Ninjas Why are scripts important?

    Scripts aren’t just important, they’re critical! And it’s not just the importance of scripts themselves but the strict adherence to them with ongoing inspection and confirmation of progress to their correct deployment. A strong process sets you free, we all know that. It’s proven time and...
  6. Chris Vitale

    Ninjas I'm calling just for the fun of it...

    One of the most glaring issues affecting dealerships today is the dismal state of their phone skills. It’s alarming to witness how poorly some sales consultants handle inbound calls. Often, they fail even to say a simple "thanks for calling ABC Motors," instead opting for a generic introduction...
  7. Chris Vitale

    Ninjas Phone Etiquette Training Every Agent Needs

    Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some may be natural at selling, everyone can stand to have at least a little training to help them out. There are some areas of phone etiquette that you should be focusing on to help...
  8. Chris Vitale

    Ninjas How to Improve Your BDC Training

    Many dealerships have started using a Business Development Center or BDC to bring in new business and to increase the effectiveness of the appointments that their sales agents have. If you have never used a BDC before, you may not see why it is important or if you have worked with an ineffective...
  9. Chris Vitale

    Ninjas Caller ID + Landmark Directions = Success

    Caller ID was created to make everyone’s lives easier. Sometimes in a dealership setting, it does, especially when a customer has a thick accent or a hard time remembering their phone number. Other times (98% of the time), the caller ID is the communication killer that staff should avoid at all...
  10. Chris Vitale

    How are you using Call Tracking?

    Let’s paint a picture. We’re in the showroom, and a customer is starting to get noisy at the other end. Our ears perk up, and the first thing that is audible is, “they told me on the phone that…” The thought crossing everyone’s mind is, what DID they say over the phone? Is this customer...
  11. Chris Vitale

    Ninjas What is the Role of Artificial Intelligence in Sales for Your Dealership?

    Artificial intelligence is one of the current buzzwords in business. Everywhere you look, articles and posts talk about how artificial intelligence can redefine your operations. Artificial intelligence has quickly become one of the most important tools your dealership can use to increase sales...
  12. Chris Vitale

    Ninjas They Say Ignorance is Bliss. But I Find Yours Disturbing...

    Ouch! Let's preface this article by saying it isn't about beating anyone up. It's about offering realistic insights into the struggles we're currently facing. If we don't tackle the issues we face head-on, we're asking for a rude awakening in the coming months. For those living under a rock...
  13. Chris Vitale

    Ninjas How to Use Inbound and Outbound Sales Techniques to Boost Revenue

    When it comes down to it, your dealership’s success relies fully on your ability to close sales successfully. There are various ways to accomplish this, but inbound and outbound sales have become the buzzwords of car dealership sales. But which one should you use, and how do you make them work...
  14. Chris Vitale

    4 Proven Ways to Improve Your Phone Training for Car Sales

    Appointment setting is one of the best ways that a dealership can get people into the showroom to buy a car. But if your agents don’t see success on the phones, it can feel like a waste of time. Luckily, proven training methods increase your agents' efficiency in getting people into your...
  15. Chris Vitale

    Ninjas 5 Mistakes Sales Reps are Making on Inbound Sales Calls

    The telephone is your most reliable source of leads. Inbound phone calls allow dealerships to gather more detailed information about a customer's needs, resulting in higher conversion rates. Since six out of every ten inbound calls to the sales department have intent to purchase, it's crucial to...
  16. Chris Vitale

    Ninjas Use Video to Differentiate Your Store

    Using video to engage sales prospects is an effective way to provide information and enhance the customer experience. By creating engaging and informative videos, car dealerships can showcase their inventory, highlight features and benefits of specific vehicles, and even offer virtual test...
  17. Chris Vitale

    Ninjas Appointment Setting 101

    When you work in customer service for a dealership, one of the goals you may have is to set appointments for people to come and test drive new cars. If you are new to the dealership, this may seem like a waste of time, especially if there are people walking in to buy a car regularly without an...
  18. Chris Vitale

    A lot up is still an appointment

    Is a customer who did their research online but didn't book an appointment still an appointment? The idea that the customer did their research online – blocked off their schedule and plans on coming to the dealership with intentions to buy - just didn't set an appointment with “you,” is still an...
  19. Chris Vitale

    Floor traffic sales ratio question....

    Working to confirm something and hoping for some insight from the community: Does anyone have their sold ratio for appointments that show up in person vs. those individuals which do not have an appointment but they still show up in person and buy? With most dealers in my market not picking up...
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