#appointments

  1. Chris Vitale

    How are you using Call Tracking?

    Let’s paint a picture. We’re in the showroom, and a customer is starting to get noisy at the other end. Our ears perk up, and the first thing that is audible is, “they told me on the phone that…” The thought crossing everyone’s mind is, what DID they say over the phone? Is this customer...
  2. Chris Vitale

    4 Proven Ways to Improve Your Phone Training for Car Sales

    Appointment setting is one of the best ways that a dealership can get people into the showroom to buy a car. But if your agents don’t see success on the phones, it can feel like a waste of time. Luckily, proven training methods increase your agents' efficiency in getting people into your...
  3. Chris Vitale

    A lot up is still an appointment

    Is a customer who did their research online but didn't book an appointment still an appointment? The idea that the customer did their research online – blocked off their schedule and plans on coming to the dealership with intentions to buy - just didn't set an appointment with “you,” is still an...
  4. Chris Vitale

    Floor traffic sales ratio question....

    Working to confirm something and hoping for some insight from the community: Does anyone have their sold ratio for appointments that show up in person vs. those individuals which do not have an appointment but they still show up in person and buy? With most dealers in my market not picking up...
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