csi

  1. Stevie

    Service/Body Shop CSI (BDC)

    I currently manage the dealership's sales BDC and have been doing so for quite some time. I was asked today to create a proposal of having a dedicated "Service BDC Person" to follow up on ROs for the Service department and Body shop in hopes to help raise our CSI scores. Our customer's biggest...
  2. Steve Stauning

    The Only Customer Service Lesson Your Team Will Ever Need!

    THE CUSTOMER EXPERIENCE: HOW TO WOW EVERY SINGLE CUSTOMER EVERY SINGLE DAY! In this Undeniable Advantage LIVE Video Webcast you'll learn everything you need to know to provide Real Customer Service and learn why Real Customer Service means never having to say you're sorry. Learn how to control...
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