I currently manage the dealership's sales BDC and have been doing so for quite some time. I was asked today to create a proposal of having a dedicated "Service BDC Person" to follow up on ROs for the Service department and Body shop in hopes to help raise our CSI scores. Our customer's biggest complaint right now is that no one is following up after the service is done. I asked what kind of volume we're dealing with and wasn't able to get a straight answer so I will be meeting with the Service Manager, Body Shop Manager and Dealer Principal tomorrow for a more clear answer as to how many ROs we're closing in a month. Any ideas on compensation? How many people I may need based on RO volume? Thanks in advance!