processes

  1. pspagnoli

    What a world it would be with a change of mindset.

    In our dealerships, the engine that drives success isn’t the cars, It’s the PEOPLE, culture, and processes behind the scenes. Imagine walking into a dealership where the air is full of energy, and every team member greets you with a smile that says, "Welcome, let's find your dream ride.”...
  2. J Picciotti

    Importance of Efficiency and Structuring a Sales Call for the Customer Experience

    Structure – anything composed of parts arranged together in some way; an organization (dictionary.com) Structure is something that is used in all aspects of life, from building a house, to having a healthy relationship, running a business, and even putting together a safe vehicle. It is the...
  3. C

    Sales Process and Preferential Treatment

    My two-part question to those in sales management: When training new hires and developing your sales team, do you leave all opportunities available to everyone or do you believe in protecting the top producer by giving them exclusive access to opportunities (new/used phone calls, equity mining...
  4. Steve Stauning

    Webinar The Best Internet Sales Process Ever! - FRI OCT 20

    I was working with a dealer this year who was still using email templates and voicemail scripts from 11 years ago! Moreover, their process required emails for 180 days and calls for 90 days to non-responsive prospects. This meant their process emails were likely being marked "spam" ... and if...
  5. John Bergquist

    Dealertrack User Feedback Wanted - Add Paper Scanning Capability

    Process, Product, and People are supposedly the 3 pillars of a dealership. I automate the Process piece using software tied to Dealertrack and then offset the entire cost thru a 4-Step Accounts Payable Automation & Rebate program back to the dealership so you usually end up with no net cost...
  6. Catie.B

    New Internet Manager Questions

    I am not new to the car biz, but new to my position. I am looking to network and get input on the best practices around. I would like to hear about any good processes (as I am currently renovating ours), lead management tips, overcoming objections, whole nine yards. I want to hear any and...
  7. Steve Stauning

    Links in Process Emails - Bad Idea?

    Because we mystery shop hundreds of dealers every year, we see both the good and bad when it comes to process emails (those templated emails you send as part of one of your written processes). We like templates, because they save time and keep dealership salespeople and BDC agents from trying to...
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