service experience

  1. bspringer

    Today's inventory shortage, tomorrow's fixed ops struggle

    The challenges posed by the inventory shortage are so pervasive that it’s already becoming difficult to remember a time when we weren’t all talking about it. And while those challenges aren't going to magically disappear any time soon, I think we also need to start preparing for some predictable...
  2. Brittany

    Why Service At A Dealership?

    Hey guys! :hello: How does everyone get customers to use a dealership's service lanes instead of running up to the closest Jiffy Lube or mom-and-pop repair shop? I'm thinking about things like factory parts, technicians that are manufacturer certified, etc!
  3. ryan.gerardi

    VIDEO: Car owner catches dealer mechanic on joy ride...with her car?

    A California man and his wife took their Camaro to a Chevy dealership for an oil change and A.C. repair. What they found was an employee taking the car through a restaurant drive-through. See the mechanic caught in the act in this video. Be sure to view the owners video response at the end...
  4. Carlito Mojica

    RFID technology in the service lane

    Which vendors offer this? I would like to identify previous customers who enter the service lane. This would be helpful so they can be greeted promptly by a monitor and notifies the service advisor their customer has arrived.
  5. Jeff Kershner

    Your Service Lounge - What do customers like MOST?

    What do your customers like MOST about your dealer's Service Waiting Room / Lounge? Is it a "Waiting room" or an actual "Lounge". I realize this isn't the usual fancy "tech"related topic we usually have here in DealerRefresh but as an industry we do talk about experience A LOT. But I don't...
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