#training

  1. Chris Vitale

    A lot up is still an appointment

    Is a customer who did their research online but didn't book an appointment still an appointment? The idea that the customer did their research online – blocked off their schedule and plans on coming to the dealership with intentions to buy - just didn't set an appointment with “you,” is still an...
  2. Chris Vitale

    Save the TED Talk....

    Have you ever given a live TED talk to your Sales Consultant or BD Agent while they're on the phone – telling them how to respond to the lead? Things like "you want to give the customer a reason to call us back" or "tell them we'll give them more on their trade" and even something to the effect...
  3. Chris Vitale

    Flash Training

    If training were that easy, we'd all be doing it, right? The thing is – not all training or trainers have the same approach. Most of us can recall an experience meeting that "self-made" trainer whose head-shot resembles that of an 80's glamour shot. The shades, the watch, the pen, flexing, etc...
  4. Chris Vitale

    Why Training in the Budget

    Every year we’re asked to create the same budget to then change it mid-month until about May and then stop paying attention to it altogether. About the only consistent items we accounted for were the rent factor, management fee if part of a group, the DMS, the CRM and maybe the utilities. You...
  5. Chris Vitale

    How Many Are We Going To Let Quit?

    We’ve all been the new guy on the block. A few days of "training," also known as shadowing that "sales guy over there," or "watching" the manager will do it, yes? Not so much. It's no secret that sales consultants have one of the highest turnover rates in the auto industry. Some not even lasting...
  6. Chris Vitale

    Why is Training Like a Gym Membership

    Ugh, the "gym membership…." Half the battle is making the conscious decision to get that gym membership. But make no mistake, just because we have a gym membership doesn't mean we use it. Well, the same can be said for training. While you do have training in place for your Managers, Consultants...
  7. Chris Vitale

    Fix The Root Cause - "We aren't closing enough leads"

    "We aren't closing enough leads,” said the GM, “so let's add another $5k in advertising! That will do the trick." Sure, spending more will produce more leads, maybe. And sure, you might close more as a result, maybe. But why aren't we talking about the root cause of not having a good closing...
  8. Chris Vitale

    But I Got A Perfect Score!

    Aiming to achieve a perfect score on your Mystery Shop is more than just memorizing keywords or sequences. It's about continually enhancing your performance. The idea that the more you practice and refine your word tracking, the more equipped you will be in handling customer objections. So, when...
  9. Chris Vitale

    Deals4Dealers 50% off -or- 2 FREE Mystery Shops -or- First Month Fee Waived (only pay what we produce)

    Phone Ninjas has two offers (really three) for a very limited time: 1. Phone Ninjas Virtual BDC: inbound calls only right now and averaging a 73% appointment set rate with a 60% show rate. First month fee waived, no set ups and month to month out of the gate. Only pay for what we set...