#training

  1. Chris Vitale

    Ninjas Dealership Training: Handling Phone Leads That Convert to a Sale

    Picture this: it’s the end of the quarter, and your dealership is so close to hitting your targets, and you can almost taste the victory champagne. You’ve been burning the midnight oil, the team’s been cranking out calls—but you’re still a hair’s breadth away from the goal line. Then, you...
  2. Chris Vitale

    Enhancing Your Dealership's Success with Onsite & Virtual Dealership Training

    In today's competitive automotive industry, staying ahead of the curve is crucial for dealerships to thrive. One way to achieve this is through a comprehensive training program that empowers your Sales Consultants and BD Agents to excel in their roles. Here are the top four ways Onsite & Virtual...
  3. Chris Vitale

    Ninjas Why your dealership needs dealership sales coaching

    You never hear a prize fighter say he fired his trainer directly after he won the championship belt, right? Well, that's why it's important to continue coaching and training the salespeople and BDC employees. Even after they seem to have mastered the phones and their appointment set rate is off...
  4. Chris Vitale

    NEWSFLASH: We NEED Training!

    It's one thing to be great on the phone, have efficient systems in place, or even flaunt a sleek, modern website. But, oh boy, it seems like we're a bunch of klutzes trying to fit a square peg in a round hole with those tasks. Now, ever wonder why we trip over these hurdles? Maybe we're spewing...
  5. Chris Vitale

    Ninjas What should be the focus of training?

    When it comes to training, there are an endless number of things that you can prioritize. While the specific issues you may be facing at your dealership may be unique, there are certain things that every sales training schedule should include. Set More Quality Appointments Setting...
  6. Chris Vitale

    Ninjas Who Are We - no longer cuts it?

    We can do many things to stand out against the competition. Quality phone skills, streamlined processes, and even an up-to-date website. Yet many of us struggle to achieve any of the above tasks. Have we ever stepped back and asked ourselves why we cannot accomplish any (or all) of the above...
  7. VWSCOTT

    Are any "salesperson" training systems worth their weight? [NEWBIE QUESTION]

    Hi, forums! Found this place from a comment in a car sales subreddit, and it's great to see so much info in one location. DISCLAIMER: We have never used any sort of training system in the past (well, some video-based Joe Verde stuff fifteen years ago). Most of the people I have seen with...
  8. Chris Vitale

    Ninjas A Buzzword a Day Won't Keep Bad Phone Skills at Bay

    "It's just another trainer," says the GM when reviewing the email the Dealer Principal sent him. There's no doubt that a lot of today's "training" is irrelevant and ineffective in assisting dealers and their needs. Sending a self-proclaimed "guru" in to speak to your Sales Managers, Sales...
  9. Chris Vitale

    Resource Instructor Led Training 2022-07-11

    Our instructor-led training transcends industries! Proper phone training isn't just for car dealerships! Give us a call to learn more! Dial 618-4-NINJAS and let's get this party started! #training #party
  10. Chris Vitale

    Phone Coaching vs. Sports Coaching…. What’s the difference?

    “EXCELLENCE IS THE GRADUAL RESULT OF ALWAYS STRIVING TO DO BETTER.” - Pat Riley, President of the Miami Heat There are obvious differences, of course, and yet many clear similarities, between a sports coach and a phone/sales coach. Sometimes, this analogy can be useful in understanding how...
  11. shaughnessy2323

    If you lost your wallet but then found it, would you keep looking?

    Some of you may remember using the above as a close back in the day. “Well Mr. Customer, you said this is the exact car you want, the trade value is also what you wanted, and the payment fits your budget. What is there to go home and think about or what are you going to keep looking for?” I...
  12. Chris Vitale

    A lot up is still an appointment

    Is a customer who did their research online but didn't book an appointment still an appointment? The idea that the customer did their research online – blocked off their schedule and plans on coming to the dealership with intentions to buy - just didn't set an appointment with “you,” is still an...
  13. Chris Vitale

    Save the TED Talk....

    Have you ever given a live TED talk to your Sales Consultant or BD Agent while they're on the phone – telling them how to respond to the lead? Things like "you want to give the customer a reason to call us back" or "tell them we'll give them more on their trade" and even something to the effect...
  14. Chris Vitale

    Flash Training

    If training were that easy, we'd all be doing it, right? The thing is – not all training or trainers have the same approach. Most of us can recall an experience meeting that "self-made" trainer whose head-shot resembles that of an 80's glamour shot. The shades, the watch, the pen, flexing, etc...
  15. Chris Vitale

    Why Training in the Budget

    Every year we’re asked to create the same budget to then change it mid-month until about May and then stop paying attention to it altogether. About the only consistent items we accounted for were the rent factor, management fee if part of a group, the DMS, the CRM and maybe the utilities. You...
  16. Chris Vitale

    How Many Are We Going To Let Quit?

    We’ve all been the new guy on the block. A few days of "training," also known as shadowing that "sales guy over there," or "watching" the manager will do it, yes? Not so much. It's no secret that sales consultants have one of the highest turnover rates in the auto industry. Some not even lasting...
  17. Chris Vitale

    Why is Training Like a Gym Membership

    Ugh, the "gym membership…." Half the battle is making the conscious decision to get that gym membership. But make no mistake, just because we have a gym membership doesn't mean we use it. Well, the same can be said for training. While you do have training in place for your Managers, Consultants...
  18. Chris Vitale

    Fix The Root Cause - "We aren't closing enough leads"

    "We aren't closing enough leads,” said the GM, “so let's add another $5k in advertising! That will do the trick." Sure, spending more will produce more leads, maybe. And sure, you might close more as a result, maybe. But why aren't we talking about the root cause of not having a good closing...
  19. Chris Vitale

    But I Got A Perfect Score!

    Aiming to achieve a perfect score on your Mystery Shop is more than just memorizing keywords or sequences. It's about continually enhancing your performance. The idea that the more you practice and refine your word tracking, the more equipped you will be in handling customer objections. So, when...
  20. Chris Vitale

    Deals4Dealers 50% off -or- 2 FREE Mystery Shops -or- First Month Fee Waived (only pay what we produce)

    Phone Ninjas has two offers (really three) for a very limited time: 1. Phone Ninjas Virtual BDC: inbound calls only right now and averaging a 73% appointment set rate with a 60% show rate. First month fee waived, no set ups and month to month out of the gate. Only pay for what we set...
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