• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

Has anyone ever come across a reliable source that shows DMS market penetration?

Viracocha

Boss
Jan 6, 2010
125
48
Awards
3
First Name
Cooper
There are lots of sites that have quoted numbers, but they all appear to be marketing influenced and not necessarily an accurate view of actual North America penetration of just DMS product.

Reynolds & Reynolds​


  • Reynolds states its products are in “over 70% of U.S. dealerships.”
    If you (carefully) apply that to NADA’s 16,972 figure, that implies roughly ~11,900 U.S. dealershipsbut this is products, not necessarily their DMS

    CDK​

    • CDK states it’s “trusted by nearly 15,000 dealer locations.”
    • Reuters also describes CDK as serving 15,000+ retail locations across North America.
      Gap: neither source breaks that 15,000 into U.S. vs Canada, and “locations” may include more than just franchised light-vehicle rooftops.

I have to assume its still >70% CDK and Reynolds with the rest being Tekion, PBS and Dealertrack?
 

✨ AI Highlights

A dealer questions the reliability of published DMS market penetration statistics, noting that vendor claims (Reynolds & Reynolds citing 70% of U.S. dealerships, CDK claiming 15,000+ locations) appear marketing-influenced rather than independently verified. The post highlights specific methodological issues with these figures, such as Reynolds conflating "products" with actual DMS usage and CDK's numbers lacking U.S./Canada breakdown, suggesting the industry lacks a truly accurate picture of actual DMS adoption rates.

Replies Views 0 1,118 Started Last Reply