• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

The Customer Survey That Changed A Car Dealership's Digital Destiny

Mar 17, 2011
237
94
First Name
Ryan
When: October 20 @ 1 CDT

Jeff Running is the E-Commerce Director of Fremont Motor Company, an 11-store group based in Lander, Wyoming. 5 years ago, Jeff decided to ask every customer a set of 8 survey questions. He began collecting this data on all sold and lost customers, and the mind-blowing results changed the way the dealership thought about their customers, their technological adoption, and ultimately, their digital strategy.

Register here for this free LotLinx webinar and hear from Jeff firsthand what questions he asked, what results he saw, how the data impacted Fremont's digital strategy, and most importantly, how they adjusted it based on what they learned.
 

✨ AI Highlights

Jeff Running, E-Commerce Director at Fremont Motor Company (an 11-store Wyoming group), conducted a simple 8-question customer survey five years ago that yielded surprisingly impactful results on both sold and lost customers, ultimately transforming how the dealership approached their digital strategy. The webinar showcases what questions he asked, what the data revealed, and how the dealership adjusted their approach based on customer insights. A CMO commenter notes that similar customer research involving 20,000+ buyers fundamentally changed their marketing strategy, suggesting survey-driven customer data can be a game-changer for dealership digital planning.

Replies Views 1 2,041 Started Last Reply